Privacy Policy Best99 – Your Personal Data Protection

1 Introduction and Our Commitment

Best99 is fully committed to protecting the privacy and security of all members' personal data. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you access or use the Best99 digital entertainment platform via the website best99.onl or our mobile app.

As a platform serving users in Malaysia, we adhere to established data protection principles and strive to ensure your information is always handled in a transparent, responsible, and secure manner. By using best99 services, you agree to the terms set out in this Privacy Policy.

2 Information We Collect

We collect various types of information depending on how you interact with the best99 platform. This information falls into two main categories:

Information you provide directly:

• Full name, date of birth, and national ID or passport number (for the KYC process).
• Email address and mobile number for account communications.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• Account password (stored in encrypted form — never in plain text).
• Supporting documents submitted during the identity verification process.

Information collected automatically:

• IP address, device type, operating system, and web browser type.
• Login session data including time, date, and approximate location.
• Gaming activity history, deposits, withdrawals, and bonus usage.
• Cookie data and similar tracking technologies to enhance the user experience.
• Communication logs with our customer support team.

Data Type	Purpose of Collection	Retention Period
Identity information (KYC)	Account verification, AML compliance	5 years after account closure
Financial transaction data	Payment processing, auditing	7 years as required by law
Session and login data	Account security, fraud detection	90 days
Support communications	Service records, quality improvement	2 years
Optional cookie data	Personalise your user experience	Until you delete cookies

3 How We Use Your Information

Every piece of information we collect has a clear and specific purpose. best99 does not use your data for any purpose beyond the scope stated below:

• Account Management: Creating, verifying, and maintaining your member account.
• Transaction processing: Managing deposits, withdrawals, and all financial activity on the platform.
• Platform security: Detecting and preventing fraud, money laundering, and unauthorised access.
• Legal compliance: Meeting KYC, AML, and reporting requirements to the relevant authorities when required by law.
• Service communications: Sending important notices regarding your account, transactions, policy changes, and promotions (if you have agreed to receive marketing communications).
• Service Improvement: Analysing usage patterns to improve the user experience, develop new features, and optimise platform performance.
• Customer support: Resolving complaints, enquiries, and technical issues you report.

4 Sharing Information with Third Parties

Best99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, we may share your information in the following limited situations:

• Payment processors: Our FPX, TNG eWallet, Boost, GrabPay, and partner bank service providers require certain information to securely process your financial transactions.
• Technical Service Providers: Companies that help us operate the platform, server infrastructure, and data analytics — all subject to strict confidentiality agreements.
• Legal authorities: When required by law, court order, or a legitimate authority investigation, we are obligated to disclose the necessary information.
• Fraud prevention: Sharing necessary data with fraud prevention agencies to protect the security of the platform and all our members.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your information for purposes we specify.

5 Security and Data Protection

Best99 continuously invests in the latest security infrastructure to keep your data safe at all times. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and best99 servers is encrypted using the latest TLS protocol.
• Two-factor authentication (2FA): An additional security layer to protect your account from unauthorised access.
• 24/7 monitoring: A real-time threat detection system that continuously monitors for suspicious activity.
• Secure servers: Data is stored in certified data centers that meet international security standards.
• Regular auditing: Penetration testing and security audits are conducted regularly by independent parties.
• Restricted access: Only authorised personnel may access member personal data, and only to the extent required for their duties.

While we take all reasonable precautions, no digital system can be guaranteed 100% secure. We also encourage you to use a strong password, enable 2FA, and never share your login details with anyone.

6 Cookies and Tracking Technologies

Best99 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

We use three main types of cookies:

• Essential cookies: Required for core platform functions such as session login and security – cannot be disabled.
• Performance cookies: Helps us understand how users interact with the platform so we can make continuous improvements.
• Preference cookies: Remembering your preferences such as language and display settings to make your experience more comfortable.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of certain areas of the Best99 platform.

7 Your Rights as a Data Owner

As a best99 member, you have certain rights regarding your personal data. We fully respect these rights and will assist you in exercising them:

To exercise any of the above rights, please contact the best99 support team via live chat on the platform. We will process your request within 30 working days from the date of receipt.

8 Children's Privacy

Best99 Platform not intended for individuals under the age of 18. We do not intentionally collect or store personal information from children or minors below the minimum age requirement. If we discover that information has been collected from an underage individual without proper verification, the account will be immediately terminated and the data will be deleted.

9 Changes to This Privacy Policy

Best99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes are made, we will notify you via an in-platform notice or an email to the address registered to your account. The "Last Updated" date at the top of this page will be updated whenever changes are made. Continued use of the Best99 platform after those changes take effect constitutes your acceptance of the updated terms.

10 Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding how best99 handles your personal data, our privacy team is ready to assist. You can reach us via in-platform live chat 24/7 or refer to FAQ page us for an immediate response. We are committed to addressing every privacy inquiry seriously and in a timely manner.