Terms and Conditions Best99 – Complete Member Guide

1 Acceptance of Terms

By accessing, registering for, or using any part of the Best99 platform — whether through the official website at best99.onl or the mobile app for Android and iOS – you hereby acknowledge that you have read, understood, and agreed to be bound by all terms and conditions set out in this document.

If you do not agree with any part of these terms, you are not permitted to register an account or use best99's services. best99 reserves the right to update or amend these terms at any time, and it is your responsibility to review this page periodically to stay informed of any changes that come into effect.

2 Member Eligibility and Age Restrictions

To register and use best99's services, you must meet the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Being a private individual registering under your own name — not a representative, agent, or corporate entity.
• There are no legal restrictions in your place of residence that prohibit participation in online digital entertainment activities.
• Not currently on a voluntary self-exclusion list or the prohibition list of any relevant regulatory body.

Best99 reserves the right to request identity verification (KYC – Know Your Customer) at any time. Required documents may include a national ID card, passport, or other valid official documents. Accounts that fail to complete KYC within the stipulated timeframe may be suspended or terminated.

3 Account Registration and User Responsibilities

Each user is only permitted to hold one account only at best99. Holding multiple accounts under the same individual is strictly prohibited and may result in the closure of all associated accounts along with forfeiture of any accumulated credit balances and bonuses.

You are solely responsible for:

• Ensuring all information provided during registration is accurate, complete, and up to date.
• Keeping your password and account login details confidential.
• Report to best99 immediately if you suspect your account has been accessed without authorisation.
• Be responsible for all activity that occurs within your account, including any losses arising from negligence in safeguarding your login credentials.

Best99 is not liable for any losses arising from the use of your account by an unauthorized third party, unless there is clear negligence on the part of Best99.

4 Deposits, Withdrawals & Financial Transactions

Best99 supports a wide range of popular payment methods in Malaysia, including FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, and CIMB Clicks. All deposits are processed in real time once the transaction is confirmed by the payment processor.

• Minimum deposit limit: RM 20 per transaction.
• Withdrawal limit: Depends on the member's VIP tier — from RM 10,000 per day (Silver) to unlimited for Diamond members.
• Withdrawal processing time: 30 minutes for regular members, 15 minutes for VIP Platinum and Diamond members.
• Withdrawal method: Funds may only be withdrawn to the same bank account or digital wallet used for your original deposit.

Best99 reserves the right to request additional verification before approving any withdrawal for fraud prevention and anti-money laundering (AML) compliance purposes. Suspicious withdrawal requests may be placed on hold pending an internal investigation.

5 Bonuses, Promotions & Wagering Requirements

Best99 offers a variety of bonuses and promotions to its members, including welcome bonuses, weekly cashback, reload bonuses, and VIP program rewards. Each bonus is subject to different wagering requirements.

• Any bonus received must be used in accordance with the specified wagering requirements before any withdrawal can be made.
• Best99 reserves the right to cancel any bonus obtained through fraudulent means, promotion abuse, or breach of terms.
• The wagering requirements for each promotion are clearly stated on the Promotions ours – please check before claiming any offer.
• Bonuses cannot be transferred between accounts or directly converted to cash without fulfilling the wagering requirements.
• In the event of any doubt or dispute regarding a bonus, best99's decision is final.

6 Game Rules and Platform Integrity

Best99 is committed to providing a fair and transparent gaming environment. All games use an independently certified Random Number Generator (RNG) system to ensure that every game outcome is random and unbiased.

The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Using automated software or bots to play or place bets.
• Attempting to exploit bugs or technical vulnerabilities in the platform.
• Fraud, collusion with other players, or any form of game manipulation.
• Opening multiple accounts to abuse the bonus or promotions system.
• Money laundering through repeated deposit and withdrawal transactions with no genuine gaming activity.

Best99 employs a 24/7 monitoring system to detect unusual activity. Any account suspected of involvement in the above activities will be suspended immediately while an investigation is carried out.

7 Data Privacy and Personal Information Protection

Best99 takes the privacy and security of your personal data seriously. All information collected during registration and platform use is protected with 256-bit SSL encryption and stored on secure servers.

Your personal information is used solely for the following purposes:

• Identity verification and required KYC process.
• Processing of deposits and withdrawals.
• Communications related to your account, promotions, and platform updates.
• Compliance with applicable legal and regulatory requirements.

Best99 will not sell, rent, or share your personal data with third parties without your consent, except as required by law or for legitimate payment processing purposes. For more information, please read the Privacy Policy ours in full.

8 Account Suspension and Closure

Best99 reserves the right to suspend or close any member's account without prior notice if:

• A breach of any section of these Terms & Conditions has occurred.
• Information provided during registration is found to be false or misleading.
• The account is linked to fraudulent activity, money laundering, or other illegal activities.
• The member failed to complete the KYC process within the required timeframe.

If you wish to close your account voluntarily, please contact the best99 support team via live chat. Any remaining funds in your account (after deducting any bonus that does not meet the wagering requirements) will be processed for withdrawal within 3 business days.

9 Responsible Gaming

Best99 fully supports responsible gaming practices. We provide the following self-control tools to all members:

• Daily/weekly/monthly deposit limits – set your own spending limit.
• Loss limit – control the maximum amount you can lose within a set period.
• Temporary break – suspend your account for 24 hours up to 6 months.
• Self-exclusion – permanently close your account if needed.

If you feel that your gaming activity is beginning to affect your daily life, finances, or relationships, please seek help. Read more on the Responsible Gaming ours.

10 Limitation of Liability & Disclaimer

Best99 provides its platform and services "as is" without any implied or express warranties. We are not liable for:

• Technical disruptions, downtime, or delays caused by factors beyond our control.
• Financial losses arising from unfavourable game outcomes.
• Indirect, consequential, or punitive losses or damages under any circumstances.

In all circumstances, Best99's maximum total liability to any member shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

11 Law and Jurisdiction

These Terms and Conditions are governed by applicable law. Any dispute arising from the use of the best99 platform shall first be resolved through amicable negotiation. Should negotiation fail, the dispute will be referred to mutually agreed arbitration. The Bahasa Melayu version of this document is the governing version and supersedes any other translation.

12 Contact Us

If you have any questions regarding these Terms and Conditions, the best99 support team is available 24/7 via in-platform live chat. You may also refer to FAQ page ours for answers to questions commonly asked by members.